As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals....

Job Title: Customer Experience Executive – Retail Banking Support

What Does a Customer Experience Executive – Retail Banking Support Do?

First Abu Dhabi Bank is hiring a Customer Experience Executive to support Area Managers and Relationship Managers in delivering exceptional customer service and supporting customer relationship activities. This full-time Dubai-based role focuses on handling customer communication, complaints, onboarding, KYC coordination, and overall service excellence within the retail banking division.

Job Location: Dubai, United Arab Emirates
Industry: Banking
Function: Customer Service
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any

What Are the Key Responsibilities?

- Manage end-to-end customer communication and service-related activities for liability accounts
- Coordinate with internal departments, branches, and product managers to resolve customer queries and complaints
- Ensure timely processing of onboarding and KYC documentation and projects
- Maintain SLA and TAT compliance in all customer-facing processes
- Address inbound queries redirected by branches, call centers, or client services and ensure resolution
- Coordinate with customers and branches for high-value transactions, charge reversals, cheque processing, and foreign currency services
- Retrieve and provide customer statements and other account-related documents as needed
- Support customer satisfaction and loyalty goals by addressing pain points and optimizing service quality
- Analyze process issues and propose solutions to streamline the customer experience

What Skills Are Needed for a Customer Experience Executive in Dubai?

Education:
- Bachelor\'s degree in business, banking, or a related field

Experience:
- Minimum 3 years of experience in the UAE retail banking sector
- Proven understanding of local banking regulations, KYC requirements, and service governance

Skills:
- Strong communication and interpersonal abilities
- Customer-focused mindset with the ability to handle issues efficiently and empathetically
- Knowledge of compliance, sales support, and retail operations
- Ability to evaluate business processes and suggest improvements
- Good coordination and multitasking skills

What Benefits Come with This Position?

- Be part of a leading bank with strong growth and international presence
- Opportunity to develop service and support skills in a structured, customer-centric environment
- Continuous learning through internal training programs and leadership initiatives
- Work in a collaborative and inclusive team culture

About the Company

First Abu Dhabi Bank (FAB)

FAB is the UAE’s largest bank and among the world’s safest financial institutions. Headquartered in Abu Dhabi, FAB serves customers through a global network in 19 countries, offering personalized banking experiences via its strong Corporate, Investment, and Personal Banking divisions. Committed to innovation, people, and long-term relationships, FAB empowers clients to grow stronger while driving financial and societal progress across the region.

Job Title Job Title: Customer Experience Executive – Retail Banking Support Job Description Job Title: Customer Experience Executive – Retail Banking Support What Does a Customer Experience Executive – Retail Banking Support Do? First Abu Dhabi Bank is hiring a Customer Experience Executive to support Area Managers and Relationship Managers in delivering exceptional customer service and supporting customer relationship activities. This full-time Dubai-based role focuses on handling customer communication, complaints, onboarding, KYC coordination, and overall service excellence within the retail banking division. Job Location: Dubai, United Arab Emirates Industry: Banking Function: Customer Service Salary: Negotiable Gender: Any Candidate Nationality: Any Candidate Current Location: Any What Are the Key Responsibilities? - Manage end-to-end customer communication and service-related activities for liability accounts - Coordinate with internal departments, branches, and product managers to resolve customer queries and complaints - Ensure timely processing of onboarding and KYC documentation and projects - Maintain SLA and TAT compliance in all customer-facing processes - Address inbound queries redirected by branches, call centers, or client services and ensure resolution - Coordinate with customers and branches for high-value transactions, charge reversals, cheque processing, and foreign currency services - Retrieve and provide customer statements and other account-related documents as needed - Support customer satisfaction and loyalty goals by addressing pain points and optimizing service quality - Analyze process issues and propose solutions to streamline the customer experience What Skills Are Needed for a Customer Experience Executive in Dubai? Education: - Bachelor\'s degree in business, banking, or a related field Experience: - Minimum 3 years of experience in the UAE retail banking sector - Proven understanding of local banking regulations, KYC requirements, and service governance Skills: - Strong communication and interpersonal abilities - Customer-focused mindset with the ability to handle issues efficiently and empathetically - Knowledge of compliance, sales support, and retail operations - Ability to evaluate business processes and suggest improvements - Good coordination and multitasking skills What Benefits Come with This Position? - Be part of a leading bank with strong growth and international presence - Opportunity to develop service and support skills in a structured, customer-centric environment - Continuous learning through internal training programs and leadership initiatives - Work in a collaborative and inclusive team culture About the Company First Abu Dhabi Bank (FAB) FAB is the UAE’s largest bank and among the world’s safest financial institutions. Headquartered in Abu Dhabi, FAB serves customers through a global network in 19 countries, offering personalized banking experiences via its strong Corporate, Investment, and Personal Banking divisions. Committed to innovation, people, and long-term relationships, FAB empowers clients to grow stronger while driving financial and societal progress across the region. Post Details

Job Start Date 1970-01-01 Salary from 0.00 Salary to 0.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Banking Job Function Job Functions -> Customer Servic Employers Details Company First Abu Dhabi Bank Contact Person HR Manager Designation HR Manager Telephone +971 2 681 1511 Email atyourservicebankfab.com