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Process and Policy Manager – Elite & Global Private Banking Job Vacancy in UAE Abdu Dhabi
Posted date [2025-04-20]
(ID: 34436)
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As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals.... |
Process and Policy Manager – Elite & Global Private Banking
Join First Abu Dhabi Bank (FAB), the UAE’s largest and one of the world’s most secure financial institutions, as a Process and Policy Manager in our Elite & Global Private Banking division. This is an exciting opportunity to play a strategic role in optimizing policy-driven processes and embedding risk controls that enhance operational efficiency and compliance across high-value banking segments.
Job Location: Abu Dhabi, United Arab Emirates
Job Industry: Banking
Job Function: Strategy / Consulting
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
What Does a Process and Policy Manager Do?
- Document end-to-end processes across all Elite & Global Private Banking products and services
- Support policy compliance, risk mitigation, and process optimization through structured documentation and analysis
- Conduct workshops and liaise with business heads to map, enhance, and redesign customer-centric workflows
- Align process improvements with Key Operational Risk Controls (KORCs) and regulatory requirements
- Lead initiatives to standardize Standard Operating Procedures (SOPs) across units and ensure proper stakeholder sign-off
- Monitor service levels and identify process gaps using sample checks, data analysis, and system reports
- Partner with stakeholders to develop functional and business requirements for enhanced operational frameworks
What Are the Key Responsibilities?
- Develop comprehensive documentation for processes, policies, and procedures in compliance with Central Bank and internal governance
- Drive continuous process reviews and improvements in collaboration with Group Operational Risk Management (GORM)
- Facilitate workshops and training sessions for internal teams across Elite & Global Private Banking
- Support business units by translating operational needs into actionable documentation, charts, and process models
- Prepare and maintain SOPs with cross-segment applicability to ensure uniform execution of procedures
- Provide updates and meeting documentation for leadership on process status and progress metrics
What Skills Are Needed for a Process and Policy Manager in Abu Dhabi?
Education and Experience:
- Bachelor\'s degree in Business, Finance, Operations, or a related field
- 3 to 5 years of relevant experience in process management, operations, or risk in banking or financial services
Skills and Proficiencies:
- High proficiency in Microsoft Excel, Word, PowerPoint, Visio, and Project
- Strong understanding of process documentation frameworks and methodologies
- Ability to coordinate with cross-functional teams and multiple stakeholders
- Excellent communication, presentation, and problem-solving skills
- Familiarity with regulatory compliance standards and operational risk controls in banking
What Benefits Come with This Position?
- Opportunity to shape process and compliance strategy in high-profile private banking operations
- Exposure to regional and international stakeholders across multiple banking functions
- Career growth in one of the most stable and reputable banks in the MENA region
- Collaborative work culture that values innovation, efficiency, and strategic leadership
About the Company
First Abu Dhabi Bank (FAB)
FAB is the UAE’s largest bank and one of the most prominent financial institutions globally. Headquartered in Abu Dhabi, FAB provides a full suite of Corporate, Investment, and Personal Banking solutions to customers in over 19 countries. Through its “Grow Stronger” movement, the bank empowers clients, businesses, and employees by driving innovation, financial strength, and a commitment to excellence.
Join First Abu Dhabi Bank (FAB), the UAE’s largest and one of the world’s most secure financial institutions, as a Process and Policy Manager in our Elite & Global Private Banking division. This is an exciting opportunity to play a strategic role in optimizing policy-driven processes and embedding risk controls that enhance operational efficiency and compliance across high-value banking segments.
Job Location: Abu Dhabi, United Arab Emirates
Job Industry: Banking
Job Function: Strategy / Consulting
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
What Does a Process and Policy Manager Do?
- Document end-to-end processes across all Elite & Global Private Banking products and services
- Support policy compliance, risk mitigation, and process optimization through structured documentation and analysis
- Conduct workshops and liaise with business heads to map, enhance, and redesign customer-centric workflows
- Align process improvements with Key Operational Risk Controls (KORCs) and regulatory requirements
- Lead initiatives to standardize Standard Operating Procedures (SOPs) across units and ensure proper stakeholder sign-off
- Monitor service levels and identify process gaps using sample checks, data analysis, and system reports
- Partner with stakeholders to develop functional and business requirements for enhanced operational frameworks
What Are the Key Responsibilities?
- Develop comprehensive documentation for processes, policies, and procedures in compliance with Central Bank and internal governance
- Drive continuous process reviews and improvements in collaboration with Group Operational Risk Management (GORM)
- Facilitate workshops and training sessions for internal teams across Elite & Global Private Banking
- Support business units by translating operational needs into actionable documentation, charts, and process models
- Prepare and maintain SOPs with cross-segment applicability to ensure uniform execution of procedures
- Provide updates and meeting documentation for leadership on process status and progress metrics
What Skills Are Needed for a Process and Policy Manager in Abu Dhabi?
Education and Experience:
- Bachelor\'s degree in Business, Finance, Operations, or a related field
- 3 to 5 years of relevant experience in process management, operations, or risk in banking or financial services
Skills and Proficiencies:
- High proficiency in Microsoft Excel, Word, PowerPoint, Visio, and Project
- Strong understanding of process documentation frameworks and methodologies
- Ability to coordinate with cross-functional teams and multiple stakeholders
- Excellent communication, presentation, and problem-solving skills
- Familiarity with regulatory compliance standards and operational risk controls in banking
What Benefits Come with This Position?
- Opportunity to shape process and compliance strategy in high-profile private banking operations
- Exposure to regional and international stakeholders across multiple banking functions
- Career growth in one of the most stable and reputable banks in the MENA region
- Collaborative work culture that values innovation, efficiency, and strategic leadership
About the Company
First Abu Dhabi Bank (FAB)
FAB is the UAE’s largest bank and one of the most prominent financial institutions globally. Headquartered in Abu Dhabi, FAB provides a full suite of Corporate, Investment, and Personal Banking solutions to customers in over 19 countries. Through its “Grow Stronger” movement, the bank empowers clients, businesses, and employees by driving innovation, financial strength, and a commitment to excellence.
