The Roads and Transport Authority (RTA) was established in November 2005. It is responsible for planning and implementing transport and traffic projects in Dubai. This includes preparing legislation and strategic plans, constructing the Dubai Metro, and developing integrated road and marine networks that are safe and aligned with the city’s economic development goals and international standards....

Administrative Assistant – Customer Happiness Department

The Roads and Transport Authority (RTA) in Dubai is hiring an Administrative Assistant to support the Customer Happiness Department in achieving its operational and strategic goals. This role involves coordinating meetings, following up on departmental action plans, and maintaining effective communication and documentation.

Job Location: Dubai, United Arab Emirates
Industry: Government Administration
Function: Administrative Support
Salary: Estimated AED 8,000 to AED 11,000 monthly
Gender: UAE National Only
Candidate Nationality: UAE Nationals Only
Candidate Current Location: Any

Job Overview

The Administrative Assistant – Customer Happiness Department will assist in organizing departmental meetings, tracking project progress, maintaining records, and ensuring seamless coordination between various stakeholders. This role is crucial for maintaining operational efficiency and ensuring timely execution of departmental initiatives.

Key Responsibilities

- Assist in monitoring and following up on departmental action plans and report delays to management
- Arrange meetings with internal and external parties, ensuring all logistical requirements are met
- Organize and support department events in collaboration with concerned departments
- Maintain and manage minutes of meetings and follow up on assigned tasks as per management instructions
- Perform daily administrative duties in accordance with RTA’s procedures
- Track and coordinate the progress of projects assigned to the department, ensuring alignment with approved plans
- Maintain training records for department staff and coordinate with relevant parties for training activities
- Prepare monthly reports for management highlighting action plan progress and achievements
- Perform other administrative responsibilities and tasks assigned by the department leadership

Required Skills and Experience

Education:
- High School Certificate

Experience:
- 0–2 years of relevant experience in a recognized organization

Skills:
- Fluent in English (reading, writing, and speaking); Arabic language skills are an advantage
- Effective communicator and active listener
- Strong organizational skills with attention to detail
- Proficient in basic computer applications (Microsoft Office Suite)
- Resourceful and able to build positive working relationships with colleagues and stakeholders
- Ability to prioritize and manage multiple tasks effectively

What We Offer

- Competitive government salary and benefits
- Opportunities for professional growth within Dubai’s leading public sector
- Training and development programs to enhance skills and career advancement
- Supportive and collaborative work environment
- Exposure to Dubai’s customer excellence initiatives and service innovation programs

About the Company

The Roads and Transport Authority (RTA) in Dubai is a key government body overseeing transportation, infrastructure, and smart mobility solutions. Through innovation and a commitment to customer happiness, RTA is shaping the future of urban mobility and service excellence in Dubai.

Job Title Administrative Assistant – Customer Happiness Department Job Description Administrative Assistant – Customer Happiness Department The Roads and Transport Authority (RTA) in Dubai is hiring an Administrative Assistant to support the Customer Happiness Department in achieving its operational and strategic goals. This role involves coordinating meetings, following up on departmental action plans, and maintaining effective communication and documentation. Job Location: Dubai, United Arab Emirates Industry: Government Administration Function: Administrative Support Salary: Estimated AED 8,000 to AED 11,000 monthly Gender: UAE National Only Candidate Nationality: UAE Nationals Only Candidate Current Location: Any Job Overview The Administrative Assistant – Customer Happiness Department will assist in organizing departmental meetings, tracking project progress, maintaining records, and ensuring seamless coordination between various stakeholders. This role is crucial for maintaining operational efficiency and ensuring timely execution of departmental initiatives. Key Responsibilities - Assist in monitoring and following up on departmental action plans and report delays to management - Arrange meetings with internal and external parties, ensuring all logistical requirements are met - Organize and support department events in collaboration with concerned departments - Maintain and manage minutes of meetings and follow up on assigned tasks as per management instructions - Perform daily administrative duties in accordance with RTA’s procedures - Track and coordinate the progress of projects assigned to the department, ensuring alignment with approved plans - Maintain training records for department staff and coordinate with relevant parties for training activities - Prepare monthly reports for management highlighting action plan progress and achievements - Perform other administrative responsibilities and tasks assigned by the department leadership Required Skills and Experience Education: - High School Certificate Experience: - 0–2 years of relevant experience in a recognized organization Skills: - Fluent in English (reading, writing, and speaking); Arabic language skills are an advantage - Effective communicator and active listener - Strong organizational skills with attention to detail - Proficient in basic computer applications (Microsoft Office Suite) - Resourceful and able to build positive working relationships with colleagues and stakeholders - Ability to prioritize and manage multiple tasks effectively What We Offer - Competitive government salary and benefits - Opportunities for professional growth within Dubai’s leading public sector - Training and development programs to enhance skills and career advancement - Supportive and collaborative work environment - Exposure to Dubai’s customer excellence initiatives and service innovation programs About the Company The Roads and Transport Authority (RTA) in Dubai is a key government body overseeing transportation, infrastructure, and smart mobility solutions. Through innovation and a commitment to customer happiness, RTA is shaping the future of urban mobility and service excellence in Dubai. Post Details

Job Start Date Salary from 8000.00 Salary to 11000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Bur Dubai Al Garhoud

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Government Administration Job Function Job Functions -> Administrative Support Employers Details Company Road and Transport, RTA Dubai Contact Person HRM RTA Designation HRM Telephone 8009090 Email askrta.ae