f
Manager – Digital Services Quality Control Job Vacancy in UAE Dubai
Posted date [2025-04-29]
(ID: 34577)
 |
The Roads and Transport Authority (RTA) was established in November 2005. It is responsible for planning and implementing transport and traffic projects in Dubai. This includes preparing legislation and strategic plans, constructing the Dubai Metro, and developing integrated road and marine networks that are safe and aligned with the city’s economic development goals and international standards.... |
Manager – Digital Services Quality Control
The Roads and Transport Authority (RTA) in Dubai is seeking a Manager for Digital Services Quality Control to lead the testing, assurance, and performance optimization of digital services, AI applications, and business intelligence dashboards across RTA’s digital platforms. This role is crucial for delivering exceptional user experiences and ensuring continuous digital service improvement.
Job Location: Dubai, United Arab Emirates
Industry: Government Administration
Function: Quality Assurance and Compliance
Salary: Estimated AED 42,000 to AED 54,000 monthly
Gender: Any
Candidate Nationality: All Nationalities (Priority for UAE Nationals)
Candidate Current Location: Any
Job Overview
The Manager – Digital Services Quality Control will be responsible for establishing and managing comprehensive quality assurance frameworks, leading end-to-end testing processes, and ensuring digital services meet business and user requirements. The role includes overseeing quality control for AI use cases, 360 services, and BI dashboards, while promoting service excellence, cybersecurity compliance, and technical governance.
Key Responsibilities
- Oversee the quality and performance of digital services across RTA and Digital Dubai channels
- Manage quality control activities for AI applications, BI dashboards, and 360 services
- Develop and implement quality assurance frameworks, policies, and testing strategies
- Lead User Acceptance Testing (UAT) and validate alignment with business and technical requirements
- Review technical documentation and digital projects for quality validation
- Monitor post-launch service performance and recommend continuous improvements
- Analyze customer feedback, mystery shopper surveys, and drive enhancements
- Ensure compliance with governance frameworks, cybersecurity, and technical standards
- Conduct training and awareness sessions on quality control processes for project teams
- Utilize project management and tracking tools such as JIRA, Trello, and Asana
- Manage and maintain registered assets within the Digital Services Quality Control section
Required Skills and Experience
Education:
- Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field from a recognized university
Experience:
- Minimum 14 years of progressive experience in digital service quality assurance, testing, or related technical leadership roles
Skills:
- Proficiency in Quality Management Systems (QMS) including ISO 9001, Six Sigma, and Lean Methodologies
- Expertise in manual and automated testing, performance testing, and UAT
- Strong knowledge of cybersecurity standards and technical governance
- Familiarity with UX principles and usability testing practices
- Proficiency with SQL, Excel, Python, and data analysis tools
- Advanced project management and workflow tracking skills using JIRA, Trello, and Asana
- Excellent leadership, analytical, and communication skills
What We Offer
- Competitive salary and comprehensive benefits
- Opportunities to lead digital quality innovation projects in a future-focused organization
- Professional development in digital quality assurance, AI governance, and smart services
- Exposure to Dubai’s strategic digital transformation and smart city initiatives
- Dynamic and collaborative work environment committed to digital excellence
About the Company
The Roads and Transport Authority (RTA) in Dubai is a leading government organization responsible for the emirate’s transportation and smart mobility systems. RTA is dedicated to driving digital innovation, enhancing operational excellence, and supporting Dubai’s vision of becoming a global smart city leader.
The Roads and Transport Authority (RTA) in Dubai is seeking a Manager for Digital Services Quality Control to lead the testing, assurance, and performance optimization of digital services, AI applications, and business intelligence dashboards across RTA’s digital platforms. This role is crucial for delivering exceptional user experiences and ensuring continuous digital service improvement.
Job Location: Dubai, United Arab Emirates
Industry: Government Administration
Function: Quality Assurance and Compliance
Salary: Estimated AED 42,000 to AED 54,000 monthly
Gender: Any
Candidate Nationality: All Nationalities (Priority for UAE Nationals)
Candidate Current Location: Any
Job Overview
The Manager – Digital Services Quality Control will be responsible for establishing and managing comprehensive quality assurance frameworks, leading end-to-end testing processes, and ensuring digital services meet business and user requirements. The role includes overseeing quality control for AI use cases, 360 services, and BI dashboards, while promoting service excellence, cybersecurity compliance, and technical governance.
Key Responsibilities
- Oversee the quality and performance of digital services across RTA and Digital Dubai channels
- Manage quality control activities for AI applications, BI dashboards, and 360 services
- Develop and implement quality assurance frameworks, policies, and testing strategies
- Lead User Acceptance Testing (UAT) and validate alignment with business and technical requirements
- Review technical documentation and digital projects for quality validation
- Monitor post-launch service performance and recommend continuous improvements
- Analyze customer feedback, mystery shopper surveys, and drive enhancements
- Ensure compliance with governance frameworks, cybersecurity, and technical standards
- Conduct training and awareness sessions on quality control processes for project teams
- Utilize project management and tracking tools such as JIRA, Trello, and Asana
- Manage and maintain registered assets within the Digital Services Quality Control section
Required Skills and Experience
Education:
- Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field from a recognized university
Experience:
- Minimum 14 years of progressive experience in digital service quality assurance, testing, or related technical leadership roles
Skills:
- Proficiency in Quality Management Systems (QMS) including ISO 9001, Six Sigma, and Lean Methodologies
- Expertise in manual and automated testing, performance testing, and UAT
- Strong knowledge of cybersecurity standards and technical governance
- Familiarity with UX principles and usability testing practices
- Proficiency with SQL, Excel, Python, and data analysis tools
- Advanced project management and workflow tracking skills using JIRA, Trello, and Asana
- Excellent leadership, analytical, and communication skills
What We Offer
- Competitive salary and comprehensive benefits
- Opportunities to lead digital quality innovation projects in a future-focused organization
- Professional development in digital quality assurance, AI governance, and smart services
- Exposure to Dubai’s strategic digital transformation and smart city initiatives
- Dynamic and collaborative work environment committed to digital excellence
About the Company
The Roads and Transport Authority (RTA) in Dubai is a leading government organization responsible for the emirate’s transportation and smart mobility systems. RTA is dedicated to driving digital innovation, enhancing operational excellence, and supporting Dubai’s vision of becoming a global smart city leader.
