The Roads and Transport Authority (RTA) was established in November 2005. It is responsible for planning and implementing transport and traffic projects in Dubai. This includes preparing legislation and strategic plans, constructing the Dubai Metro, and developing integrated road and marine networks that are safe and aligned with the city’s economic development goals and international standards....

Manager – Quality and Excellence Programs

The Roads and Transport Authority (RTA) in Dubai is seeking a Manager to lead the implementation and administration of Excellence Criteria and promote continuous improvement initiatives across the organization. This role is pivotal in driving quality, excellence, and award-winning performance aligned with the Dubai Government Excellence Program (DGEP) standards.

Job Location: Dubai, United Arab Emirates
Industry: Government Administration
Function: Quality Assurance and Compliance
Salary: Estimated AED 38,000 to AED 48,000 monthly
Gender: UAE National Only
Candidate Nationality: UAE Nationals Only
Candidate Current Location: Any

Job Overview

The Manager – Quality and Excellence Programs will manage excellence assessments, nominations for DGEP awards, and performance improvement initiatives. The role involves training internal assessors, coordinating self-assessments, and supporting continuous improvement through feedback and analysis to elevate RTA’s organizational performance.

Key Responsibilities

- Actively contribute to annual budget planning, monitoring, and recommending adjustments based on project needs
- Promote excellence awareness and foster a culture of continual improvement across RTA
- Conduct orientation programs for new employees, clarifying roles and job expectations
- Study, coordinate, and manage the implementation of Excellence Criteria according to DGEP Radar System requirements
- Plan, organize, and schedule excellence self-assessments, including training and nomination of internal assessors
- Provide management with feedback on DGEP nominations and assessments for system improvements
- Ensure employee, project, and team participation in DGEP yearly awards, managing nomination preparation, training, and rehearsals
- Monitor improvement actions and assess their effectiveness across various initiatives
- Assist and participate in cross-functional improvement teams and recommend solutions
- Perform other related responsibilities as assigned by supervisors to achieve department objectives

Required Skills and Experience

Education:
- Master’s Degree in Business Administration or Industrial Engineering from a recognized university

Experience:
- Minimum 10 years of relevant experience in a large service organization

Skills:
- Extensive experience with international excellence programs and DGEP
- Strong leadership and motivation skills
- Exemplary planning, organizational, and project management abilities
- High-level analytical thinking with a focus on process improvement
- Strong verbal and written communication skills
- Proficiency in multiple software applications
- Innovative and resourceful team player with strong relationship-building capabilities
- Ability to prioritize multiple projects and thrive under pressure

What We Offer

- Competitive government salary and benefits
- Opportunities to lead organizational excellence and continuous improvement programs
- Professional development in international excellence standards and quality management
- Collaborative, performance-driven work environment
- Exposure to Dubai’s strategic innovation and quality initiatives

About the Company

The Roads and Transport Authority (RTA) in Dubai is the driving force behind the city’s world-class transportation and infrastructure systems. RTA is committed to innovation, operational excellence, and contributing to Dubai’s vision as a smart, sustainable global city.

Job Title Manager – Quality and Excellence Programs Job Description Manager – Quality and Excellence Programs The Roads and Transport Authority (RTA) in Dubai is seeking a Manager to lead the implementation and administration of Excellence Criteria and promote continuous improvement initiatives across the organization. This role is pivotal in driving quality, excellence, and award-winning performance aligned with the Dubai Government Excellence Program (DGEP) standards. Job Location: Dubai, United Arab Emirates Industry: Government Administration Function: Quality Assurance and Compliance Salary: Estimated AED 38,000 to AED 48,000 monthly Gender: UAE National Only Candidate Nationality: UAE Nationals Only Candidate Current Location: Any Job Overview The Manager – Quality and Excellence Programs will manage excellence assessments, nominations for DGEP awards, and performance improvement initiatives. The role involves training internal assessors, coordinating self-assessments, and supporting continuous improvement through feedback and analysis to elevate RTA’s organizational performance. Key Responsibilities - Actively contribute to annual budget planning, monitoring, and recommending adjustments based on project needs - Promote excellence awareness and foster a culture of continual improvement across RTA - Conduct orientation programs for new employees, clarifying roles and job expectations - Study, coordinate, and manage the implementation of Excellence Criteria according to DGEP Radar System requirements - Plan, organize, and schedule excellence self-assessments, including training and nomination of internal assessors - Provide management with feedback on DGEP nominations and assessments for system improvements - Ensure employee, project, and team participation in DGEP yearly awards, managing nomination preparation, training, and rehearsals - Monitor improvement actions and assess their effectiveness across various initiatives - Assist and participate in cross-functional improvement teams and recommend solutions - Perform other related responsibilities as assigned by supervisors to achieve department objectives Required Skills and Experience Education: - Master’s Degree in Business Administration or Industrial Engineering from a recognized university Experience: - Minimum 10 years of relevant experience in a large service organization Skills: - Extensive experience with international excellence programs and DGEP - Strong leadership and motivation skills - Exemplary planning, organizational, and project management abilities - High-level analytical thinking with a focus on process improvement - Strong verbal and written communication skills - Proficiency in multiple software applications - Innovative and resourceful team player with strong relationship-building capabilities - Ability to prioritize multiple projects and thrive under pressure What We Offer - Competitive government salary and benefits - Opportunities to lead organizational excellence and continuous improvement programs - Professional development in international excellence standards and quality management - Collaborative, performance-driven work environment - Exposure to Dubai’s strategic innovation and quality initiatives About the Company The Roads and Transport Authority (RTA) in Dubai is the driving force behind the city’s world-class transportation and infrastructure systems. RTA is committed to innovation, operational excellence, and contributing to Dubai’s vision as a smart, sustainable global city. Post Details

Job Start Date Salary from 38000.00 Salary to 48000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Bur Dubai Al Garhoud

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Government Administration Job Function Job Functions -> Quality Assurance Employers Details Company Road and Transport, RTA Dubai Contact Person HRM RTA Designation HRM Telephone 8009090 Email askrta.ae