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L1 NOC Engineer Job Vacancy in UAE Dubai
Posted date [2025-04-24]
(ID: 34485)
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Dicetek is a global IT Solutions and Services Company founded in 2006, headquartered in Singapore. We are expanding our global network while delivering cost-effective consulting services. Our operational offices are located in India, UAE, Singapore, and the USA.
Focusing on various sectors including Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate, and Manufacturing, we offer top-notch Information Technology Solutions and Professional Consulting Services. We have built a solid reputation in the technology industry for exceptional service, guided by our core values of integrity, thought leadership, and excellence in the ever-evolving IT landscape. We aim to foster lasting relationships with our clients, prioritizing their satisfaction as a key performance indicator. This commitment has positioned us as a preferred partner for many. With over a decade of experience, we have a proven track record in consulting across diverse technical roles and industries. Our specialized team of over 1,200 IT Consultants combines international expertise with in-depth local market knowledge.... |
L1 NOC Engineer
Dicetek is looking for a motivated and technically skilled L1 NOC (Network Operations Center) Engineer to join our IT operations team in Dubai. This is an excellent opportunity for professionals with 2–5 years of experience to step into a fast-paced, mission-critical environment and grow within the IT infrastructure domain.
Job Location: Dubai, United Arab Emirates
Industry: IT Services and IT Consulting
Function: Network & Systems Administration
Salary: AED 6000 - AED 9000 (Estimated market range, not provided by the employer - always negotiable)
Gender: Any
Job Type: Full-time
Job Overview
As an L1 NOC Engineer, you will be responsible for the first-level monitoring and support of network and system infrastructure. This includes handling alerts, performing initial troubleshooting, escalating issues, and ensuring consistent system performance.
Responsibilities
- Monitor network, servers, and applications using tools such as SolarWinds, Nagios, or Zabbix
- Detect incidents promptly and respond to alerts following established SOPs
- Perform basic troubleshooting for connectivity issues, hardware faults, and system alerts
- Use remote access tools to investigate and resolve issues on network devices and servers
- Document incidents, resolution steps, and outcomes in incident management platforms like ServiceNow or Jira
- Categorize and prioritize incidents based on impact and urgency
- Communicate status updates to stakeholders and escalate to L2/L3 support where necessary
- Support system maintenance tasks such as applying patches, configurations, and updates
- Assist in performing daily health checks of infrastructure and applications
- Maintain updated documentation including network topologies, device configurations, and SOPs
- Generate regular reports on system performance, downtime, and incident trends
- Collaborate with senior engineers and IT teams to support root cause analysis and improvements
- Participate in 24/7 shift rotations and on-call support schedules, including weekends and holidays
Requirements
- 2–5 years of experience in network operations, IT support, or NOC roles
- Solid understanding of TCP/IP, DNS, DHCP, VPNs, and basic network principles
- Experience working with routers, switches, and firewalls
- Familiarity with network monitoring tools and ITSM platforms
- Strong communication and documentation skills
- Certifications such as CompTIA Network+, CCNA, or similar are preferred
- Willingness to work in rotational shifts as part of a 24/7 operational team
Preferred Qualifications
- Prior experience in a 24/7 NOC or enterprise IT environment
- Understanding of ITIL processes such as incident and problem management
- Knowledge of cloud platforms (AWS, Azure) and related monitoring tools
This role offers a great platform for growth and technical learning within a dynamic IT services environment. If you’re ready to build your career in network and systems operations, apply now to join Dicetek’s expert team in Dubai.
Dicetek is looking for a motivated and technically skilled L1 NOC (Network Operations Center) Engineer to join our IT operations team in Dubai. This is an excellent opportunity for professionals with 2–5 years of experience to step into a fast-paced, mission-critical environment and grow within the IT infrastructure domain.
Job Location: Dubai, United Arab Emirates
Industry: IT Services and IT Consulting
Function: Network & Systems Administration
Salary: AED 6000 - AED 9000 (Estimated market range, not provided by the employer - always negotiable)
Gender: Any
Job Type: Full-time
Job Overview
As an L1 NOC Engineer, you will be responsible for the first-level monitoring and support of network and system infrastructure. This includes handling alerts, performing initial troubleshooting, escalating issues, and ensuring consistent system performance.
Responsibilities
- Monitor network, servers, and applications using tools such as SolarWinds, Nagios, or Zabbix
- Detect incidents promptly and respond to alerts following established SOPs
- Perform basic troubleshooting for connectivity issues, hardware faults, and system alerts
- Use remote access tools to investigate and resolve issues on network devices and servers
- Document incidents, resolution steps, and outcomes in incident management platforms like ServiceNow or Jira
- Categorize and prioritize incidents based on impact and urgency
- Communicate status updates to stakeholders and escalate to L2/L3 support where necessary
- Support system maintenance tasks such as applying patches, configurations, and updates
- Assist in performing daily health checks of infrastructure and applications
- Maintain updated documentation including network topologies, device configurations, and SOPs
- Generate regular reports on system performance, downtime, and incident trends
- Collaborate with senior engineers and IT teams to support root cause analysis and improvements
- Participate in 24/7 shift rotations and on-call support schedules, including weekends and holidays
Requirements
- 2–5 years of experience in network operations, IT support, or NOC roles
- Solid understanding of TCP/IP, DNS, DHCP, VPNs, and basic network principles
- Experience working with routers, switches, and firewalls
- Familiarity with network monitoring tools and ITSM platforms
- Strong communication and documentation skills
- Certifications such as CompTIA Network+, CCNA, or similar are preferred
- Willingness to work in rotational shifts as part of a 24/7 operational team
Preferred Qualifications
- Prior experience in a 24/7 NOC or enterprise IT environment
- Understanding of ITIL processes such as incident and problem management
- Knowledge of cloud platforms (AWS, Azure) and related monitoring tools
This role offers a great platform for growth and technical learning within a dynamic IT services environment. If you’re ready to build your career in network and systems operations, apply now to join Dicetek’s expert team in Dubai.
