Senior Manager - Business Process Re-engineering and Customer Experience - Real Estate - UAE Job Vacancy in UAE Dubai
Posted date [2025-02-01]
(ID: 33335)
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Established in the 1930s, Al-Futtaim Group is a leading regional business headquartered in Dubai, United Arab Emirates. With operations spanning automotive, financial services, real estate, retail, and healthcare, the group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim\'s commitment to excellence and customer focus has enabled continuous growth and expansion, enriching the lives and aspirations of customers daily.
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The Senior Manager will drive business process re-engineering with a customer-centric approach, ensuring transformational change through digitization and process automation across business units. This role focuses on improving efficiency, enhancing customer experiences, and optimizing operational workflows.
Job Location: Dubai, United Arab Emirates
Job Industry: Real Estate
Job Function: Business Process Improvement and Customer Experience
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Design and implement customer-centric journeys across business functions and customer touchpoints.
- Optimize complex operational processes using data analytics, automation, and process re-engineering techniques.
- Identify process bottlenecks and pain points, re-engineering them for cost efficiency and improved customer experience.
- Analyze existing business processes concerning compliance, productivity, quality, and costs.
- Oversee the implementation of business process improvement initiatives and monitor changes for effectiveness.
- Conduct data analysis to resolve business problems and provide actionable insights.
- Drive operational and cost efficiencies by leveraging data analytics.
- Implement Net Promoter Score (NPS) tracking across business verticals to assess customer loyalty and preferences.
Required Skills and Qualifications:
- Bachelor\'s degree or higher in business, operations, or customer experience.
- Minimum 10 years of experience in process re-engineering, business transformation, or customer experience.
- Strong analytical and problem-solving skills, with expertise in data and trend analysis.
- Experience in CRM and financial data systems, with knowledge of NPS programs.
- Proven ability to collaborate across departments and implement strategic improvements.
About the Company:
Al-Futtaim Engineering & Technologies provides integrated engineering solutions across the UAE, Qatar, Saudi Arabia, and Egypt. With expertise in air conditioning, MEP, facilities management, and digital transformation, the company focuses on operational excellence and innovative solutions to support a dynamic business environment.
Job Location: Dubai, United Arab Emirates
Job Industry: Real Estate
Job Function: Business Process Improvement and Customer Experience
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Design and implement customer-centric journeys across business functions and customer touchpoints.
- Optimize complex operational processes using data analytics, automation, and process re-engineering techniques.
- Identify process bottlenecks and pain points, re-engineering them for cost efficiency and improved customer experience.
- Analyze existing business processes concerning compliance, productivity, quality, and costs.
- Oversee the implementation of business process improvement initiatives and monitor changes for effectiveness.
- Conduct data analysis to resolve business problems and provide actionable insights.
- Drive operational and cost efficiencies by leveraging data analytics.
- Implement Net Promoter Score (NPS) tracking across business verticals to assess customer loyalty and preferences.
Required Skills and Qualifications:
- Bachelor\'s degree or higher in business, operations, or customer experience.
- Minimum 10 years of experience in process re-engineering, business transformation, or customer experience.
- Strong analytical and problem-solving skills, with expertise in data and trend analysis.
- Experience in CRM and financial data systems, with knowledge of NPS programs.
- Proven ability to collaborate across departments and implement strategic improvements.
About the Company:
Al-Futtaim Engineering & Technologies provides integrated engineering solutions across the UAE, Qatar, Saudi Arabia, and Egypt. With expertise in air conditioning, MEP, facilities management, and digital transformation, the company focuses on operational excellence and innovative solutions to support a dynamic business environment.
