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Customer Relations Executive – Emirati Talent | Post-Handover Support Job Vacancy in UAE Dubai
Posted date [2025-04-12]
(ID: 34270)
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In our quest to create ‘great moments for everyone, everyday’, Majid Al Futtaim has enabled happiness in the lives of people from around the world. Find out more about who we are. |
Customer Relations Executive – Emirati Talent | Post-Handover Support
Majid Al Futtaim Properties is looking for a UAE National to join as a Customer Relations Executive, focused on managing customer support during the Defects Liability Period (DLP) across our property portfolio. This position plays a critical role in post-handover issue resolution and customer satisfaction across the UAE.
Job Location: Dubai, United Arab Emirates
Industry: Real Estate
Function: Customer Service
What Does a Customer Relations Executive Do?
The Customer Relations Executive acts as the first point of contact for homeowners and tenants during the Defects Liability Period, ensuring effective resolution of post-handover concerns through coordinated communication with internal teams, contractors, and service providers.
What Are the Key Responsibilities?
- Serve as the key liaison for all customer complaints and queries related to the Defects Liability Period
- Conduct in-person meetings and provide feedback to customers regarding the status of their issues
- Oversee case resolution within agreed SLAs, tracking progress from initiation to closure
- Schedule and coordinate site visits with DLP teams and contractors for inspections and repairs
- Keep detailed records of interactions, maintain CRM updates, and provide regular case status to customers
- Liaise with internal departments and external vendors to ensure smooth resolution of issues
- Generate DLP performance reports and highlight common issues and areas for process improvement
- Contribute to the enhancement of customer experience and overall DLP handling procedures
What Skills Are Needed for a CRM Role in Dubai?
Education:
- Bachelor\'s degree in Business Administration, Construction Management, Engineering, or a related field
Experience:
- 2 to 3 years of experience in customer service, preferably in real estate, construction, or property management
Technical & Functional Skills:
- Strong understanding of DLP processes and construction standards
- Proficiency in Microsoft Office and CRM systems
- Ability to manage multiple cases while maintaining high service quality
- Strong problem-solving and communication skills
Soft Skills:
- Customer-first mindset with attention to detail
- Fluent in English; Arabic is a strong advantage
- Organizational agility and ability to coordinate across departments under pressure
What Benefits Come with This Position?
- Opportunity to grow within one of the region’s leading real estate developers
- Contribute to a high-impact customer-facing role in the property sector
- Be part of a supportive and collaborative environment
- Long-term career development with a company committed to Emirati talent
- Work alongside over 45,000 colleagues across a diverse and future-focused organization
About the company
Founded in 1992, Majid Al Futtaim is an Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa, and Asia. With a bold mission to deliver exceptional moments, the Group has grown to operate 29 shopping malls, 7 hotels, and 4 mixed-use communities.
Employing over 43,000 people and serving more than 600 million visitors annually, Majid Al Futtaim’s owned assets exceed US$18 billion. The Group is recognized for its market-leading innovation, sustainability initiatives, and commitment to excellence across retail, real estate, and entertainment.
Majid Al Futtaim Properties is looking for a UAE National to join as a Customer Relations Executive, focused on managing customer support during the Defects Liability Period (DLP) across our property portfolio. This position plays a critical role in post-handover issue resolution and customer satisfaction across the UAE.
Job Location: Dubai, United Arab Emirates
Industry: Real Estate
Function: Customer Service
What Does a Customer Relations Executive Do?
The Customer Relations Executive acts as the first point of contact for homeowners and tenants during the Defects Liability Period, ensuring effective resolution of post-handover concerns through coordinated communication with internal teams, contractors, and service providers.
What Are the Key Responsibilities?
- Serve as the key liaison for all customer complaints and queries related to the Defects Liability Period
- Conduct in-person meetings and provide feedback to customers regarding the status of their issues
- Oversee case resolution within agreed SLAs, tracking progress from initiation to closure
- Schedule and coordinate site visits with DLP teams and contractors for inspections and repairs
- Keep detailed records of interactions, maintain CRM updates, and provide regular case status to customers
- Liaise with internal departments and external vendors to ensure smooth resolution of issues
- Generate DLP performance reports and highlight common issues and areas for process improvement
- Contribute to the enhancement of customer experience and overall DLP handling procedures
What Skills Are Needed for a CRM Role in Dubai?
Education:
- Bachelor\'s degree in Business Administration, Construction Management, Engineering, or a related field
Experience:
- 2 to 3 years of experience in customer service, preferably in real estate, construction, or property management
Technical & Functional Skills:
- Strong understanding of DLP processes and construction standards
- Proficiency in Microsoft Office and CRM systems
- Ability to manage multiple cases while maintaining high service quality
- Strong problem-solving and communication skills
Soft Skills:
- Customer-first mindset with attention to detail
- Fluent in English; Arabic is a strong advantage
- Organizational agility and ability to coordinate across departments under pressure
What Benefits Come with This Position?
- Opportunity to grow within one of the region’s leading real estate developers
- Contribute to a high-impact customer-facing role in the property sector
- Be part of a supportive and collaborative environment
- Long-term career development with a company committed to Emirati talent
- Work alongside over 45,000 colleagues across a diverse and future-focused organization
About the company
Founded in 1992, Majid Al Futtaim is an Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa, and Asia. With a bold mission to deliver exceptional moments, the Group has grown to operate 29 shopping malls, 7 hotels, and 4 mixed-use communities.
Employing over 43,000 people and serving more than 600 million visitors annually, Majid Al Futtaim’s owned assets exceed US$18 billion. The Group is recognized for its market-leading innovation, sustainability initiatives, and commitment to excellence across retail, real estate, and entertainment.
