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Job Summary & Purpose
Responsible for service delivery and revenue of service center by effectively managing all aspects of
Service center like assisting customers visiting the service center , sales, and customer experience.
Job Description:
1 Assisting the customers visiting the service center regarding repair enquiry
2 Basic technical checks while accepting customers device for service & delivering customers device
3 Upsell screen protectors, Microsoft office, gift cards and accessories to customers
4 Installation of Microsoft office, antivirus to customers & data transfer
5 Educate and sell myTechbench service to customers
6 Manage non-technical activity of the service center e.g. device arrangement , billing & payments
7 Maintain the place clean and tidy
8 Provide customer experience which leads to good C-sat score
Requirements
Experience (Yrs& Field) : 1-2 years’ experience in retail sales of any industry
Educational
Qualification : 12th Grade onwards
Skills & Abilities
- Interpersonal skills: Actively listens and speaks effectively and respectfully to
others.
- Customer focus: Keeps the customer all the time while making decisions.
- Desire to learn: Seeks to acquire new knowledge to improve and develop
- Detail orientation: Completes tasks accurately with eye towards quality, process
and procedures.
- Reliability: Completes tasks and achieves results with minimum oversight
Responsible for service delivery and revenue of service center by effectively managing all aspects of
Service center like assisting customers visiting the service center , sales, and customer experience.
Job Description:
1 Assisting the customers visiting the service center regarding repair enquiry
2 Basic technical checks while accepting customers device for service & delivering customers device
3 Upsell screen protectors, Microsoft office, gift cards and accessories to customers
4 Installation of Microsoft office, antivirus to customers & data transfer
5 Educate and sell myTechbench service to customers
6 Manage non-technical activity of the service center e.g. device arrangement , billing & payments
7 Maintain the place clean and tidy
8 Provide customer experience which leads to good C-sat score
Requirements
Experience (Yrs& Field) : 1-2 years’ experience in retail sales of any industry
Educational
Qualification : 12th Grade onwards
Skills & Abilities
- Interpersonal skills: Actively listens and speaks effectively and respectfully to
others.
- Customer focus: Keeps the customer all the time while making decisions.
- Desire to learn: Seeks to acquire new knowledge to improve and develop
- Detail orientation: Completes tasks accurately with eye towards quality, process
and procedures.
- Reliability: Completes tasks and achieves results with minimum oversight
